Contract Management is the pricing process by which provider can make sure conditions that were defined during the Deal Quote are satisfied over time. Otherwise, it may trigger an update of the Deal Quote.
Contract Management process needs two main types of information:
- Contract commitments: These commitments could be customer commitments agreed in counterpart of a negotiated tariff, and also provider commitments related in particular to service level agreements.
- Customer effective profile: This is real observed data, usually gathered from operational and billing systems.
Based on the comparison of effective profile to the commitment, some contracts may be identified as not compliant, and then could lead to a new tariff negotiation as part of an update of the Deal Quote.